It is great to hear that more investment has arrived at the Emergency Department (ED) at the Horton, with new equipment and facilities installed to improve people’s experiences when they are in hospital.
New ‘wayfinding’ signs have been fitted which will help to explain what to expect when onsite and additional call buzzers will help patients to alert staff when needed. ED will also benefit from improved WiFi, more vending machines and new coffee machines. I am pleased that these changes were based on patient, visitor and staff feedback.
I know that the project team is currently working with colleagues at the Horton to work on further improvements at the hospital. If you would like to share your experience at ED with the Patient Experience team you can do so by clicking here. Any feedback shared is used to shape future changes and strategies.