MP thanks 999 and 111 call-handlers

On Monday 10 September, North Oxfordshire MP, Victoria, visited South Central Ambulance Service’s (SCAS) call-centre in Bicester to thank staff on behalf of her constituents.

Her visit marked the start of SCAS’ ‘Appreciation Week’, an opportunity to acknowledge the work of 999 and 111 call handlers. With the NHS celebrating its 70th Birthday this year, Victoria was keen to show her appreciation for the unsung heroes who often work in very high pressured situations. During the visit, Victoria listened in on a 999 call and spoke to those dealing with life threatening situations on a daily basis.  

The ‘Appreciation Week’ team from SCAS organised a fun-filled week of activities, including therapy puppies, a visit from the Mayor, cream teas, quizzes and pamper sessions.

Victoria commented: “It was good to thank the call handlers personally for all of their valuable work for my constituents. They work round the clock to provide emergency care and I am very grateful for all that they do, particularly as we celebrate the NHS in its 70th year.”

Mayor of Bicester, Cllr Sean Gaul, added, “I found the visit to South Central Ambulance Service 999 and 111 call handling rooms eye opening. We always remember to thank the doctors, nurses, surgeons, paramedics and everyone else we come into contact with when we find ourselves in need of the emergency services, but I cannot remember being grateful to the emergency call handlers when I have found myself in need of their help.”